Channels & viewing

[McBeth]

We are watching Traitors and once we finish an episode and turn it off it goes back to other previous episodes so you have to fast forward through many episodes to continue. What’s the answer to continue watching where you left off?

[RokuCarly]

Thank you for joining us here in the Roku Community, @McBeth!

We appreciate you letting us know about the streaming issues you've encountered on the CTV app on your Roku. We'd be happy to suggest some steps to try and resolve this.

Kindly follow the steps provided below:

1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

We need to make sure that these steps have been done precisely to work. You may also refer to this support article for guidance: How to resolve a channel playback issue

If the issue persists after doing so, we highly recommend coordinating this with the channel provider themselves, as they are responsible for managing and maintaining their app on the Roku streaming platform. 

You may reach them here: CTV Support

We hope you find this information helpful.

Warm regards,
Carly