Channels & viewing

[brasswoodptown]

Has anyone else had this problem? I have several Roku sticks on Guest Mode, and when I try and add a channel, e.g. YouTube, it says "Channel install failed: Could not add 'YouTube'. (screenshot below) No explanation. I have it set that no PIN is required to add apps, and parental controls are off, so it should be able to add. 

What am I missing? Thanks in advance for any advice!

[RokuCarly · Accepted solution]

Greetings from the Roku Community, @brasswoodptown!

We appreciate you reaching out for support. Rest assured that we'll help you determine the cause of this and find you the best resolution possible.

Before proceeding, we'd like to assess your concern better and it would be great if you could provide us with additional information such as follows:

• Is this happening to all of your Roku devices?
• Are you able to add other apps except YouTube?
• Does it prompt the same error message when trying to add other apps?

In the meantime, can you please try to manually check for software updates through Settings > System > Software update > Check Now? If your devices are up to date, kindly try to reboot the system of your Roku device under Settings > System > Power (skip if unavailable) > System restart.

We'll be looking forward to your update.

Warm regards,
Carly

[brasswoodptown]

Oh thank you! Yes, I tried adding other apps like Sling and others that were suggested. Same response "install failed". I also checked the System Update is up to date. I'll try the restart option next! 

[brasswoodptown]

Thank you! The system restart did. I could download Youtube and other apps while in Guest Mode. Thank you for the quick reply!! 

[RokuCarly]

Hi, @brasswoodptown!

Thanks for keeping us posted. We're happy to hear that everything has been resolved.

Feel free to reach out anytime you need assistance or create a new thread for different concerns. We'd be more than happy to help. You may also visit our Support website for additional troubleshooting resources.

We hope you continue to have a Happy Streaming! 💜

Regards,
Carly