Has anyone else had this problem? I have several Roku sticks on Guest Mode, and when I try and add a channel, e.g. YouTube, it says "Channel install failed: Could not add 'YouTube'. (screenshot below) No explanation. I have it set that no PIN is required to add apps, and parental controls are off, so it should be able to add.
What am I missing? Thanks in advance for any advice!
Greetings from the Roku Community, brasswoodptown!
We appreciate you reaching out for support. Rest assured that we'll help you determine the cause of this and find you the best resolution possible.
Before proceeding, we'd like to assess your concern better and it would be great if you could provide us with additional information such as follows:
In the meantime, can you please try to manually check for software updates through Settings > System > Software update > Check Now? If your devices are up to date, kindly try to reboot the system of your Roku device under Settings > System > Power (skip if unavailable) > System restart.
We'll be looking forward to your update.
Warm regards,
Carly
Oh thank you! Yes, I tried adding other apps like Sling and others that were suggested. Same response "install failed". I also checked the System Update is up to date. I'll try the restart option next!
Thank you! The system restart did. I could download Youtube and other apps while in Guest Mode. Thank you for the quick reply!!
Hi, I’m getting the same issue. Tried system restart, turning off device and wait 5 minutes to open it again, nothing works. I also tried adding Spotify a d I’m getting the same error.
