Forum Discussion

brasswoodptown's avatar
brasswoodptown
Newbie
2 years ago

"Channel install failed" - can't add YouTube on Guest Mode

Has anyone else had this problem? I have several Roku sticks on Guest Mode, and when I try and add a channel, e.g. YouTube, it says "Channel install failed: Could not add 'YouTube'. (screenshot below...
Where to Watch
RokuCarly's avatar
RokuCarly
Community Moderator
2 years ago

Greetings from the Roku Community, brasswoodptown!

We appreciate you reaching out for support. Rest assured that we'll help you determine the cause of this and find you the best resolution possible.

Before proceeding, we'd like to assess your concern better and it would be great if you could provide us with additional information such as follows:

  • Is this happening to all of your Roku devices?
  • Are you able to add other apps except YouTube?
  • Does it prompt the same error message when trying to add other apps?

In the meantime, can you please try to manually check for software updates through Settings > System > Software update > Check Now? If your devices are up to date, kindly try to reboot the system of your Roku device under Settings > System > Power (skip if unavailable) > System restart.

We'll be looking forward to your update.

Warm regards,
Carly

madameshuffle's avatar
madameshuffle
Newbie
8 months ago

Hi, I’m getting the same issue. Tried system restart, turning off device and wait 5 minutes to open it again, nothing works. I also tried adding Spotify a d I’m getting the same error.