Channels & viewing

[SSilva]

No one has answered the question! Why does Roku not allow you to log in your existing STARZ account? I’m done with force feeding people what they don’t want! We are paying you!

[RokuJechealR · Accepted solution]

Hi @SSilva,

Welcome to the Roku Community!

Are you trying to access it through the Starz standalone channel or through The Roku Channel?

For more information about that channel's authentication, you'll want to contact Starz support directly to inquire further. Many channels on Roku are developed and maintained by the channel providers themselves.

You can reach Starz support here.

Thanks,

Chel

[lfawns]

@lhilboldt@roadrunner.com

For two days I have tried to access Starz through my Roku channel.  Nothing works.  So I downloaded the Starz channel and had to set up a new login.  Starz did not recognize my login.  I finally signed up as a new subscriber (3 months for $X.XX to Starz).  

Now I have two stars accounts I am paying for (one from Roku Channel and one directly through Starz).  Since Starz let me sign in with my email as the Roku account, I think I have two STARZ accounts.  I want to stop my Starz account through the Roku Channel.  How can I do that?  

Also, Why did it stop working in the first place? I have been using it for a few years now.  

Lea Ann Hilboldt
513-405-4431

[RokuEuniceL]

Hi @lfawns,

Thanks for posting to the Roku Community!

We are happy to assist you with your problem on The Roku channel, the Starz channel. To be better assisted with your subscription inquiry to see if your subscription is still active and to cancel your subscription, you can contact our Accounts and Billing team since they are the specialized department to best cater to your inquiry. To contact them, kindly refer to this link here. Select the Accounts and Billing option to be directed to their contact information.

Best regards,

Eunice