Channels & viewing

[stvplatt]

I am a subscriber to Paramount Plus on the Roku channel. Star Trek Picard season 3 episode 1 was supposed to stream starting yesterday (16th) but I am not finding it anywhere on the channel

 Can someone explain why this is? This is very disappointing.

[andyross]

It is certainly there. I just watched it yesterday. But then, I DIRECTLY subscribe to Paramount+, not through Roku Channel. I'm not sure if you can use the direct Paramount+ app or not if it's subscribed through the Roku Channel.

[stvplatt]

Ok thank you. I checked this morning and it is there now. 

[RokuKariza-D · Accepted solution]

Hi @stvplatt 

Thanks for bringing this to our attention.

We believe that this issue has been resolved. If you're still not seeing the missing episode on Paramount+ through The Roku Channel, please let us know so we can assist you further.

Have a great day!

All the best,
Kariza

[FLH1]

So after subscribing to Paramount+ expecting to see the NEW content where new seasons were supposedly added there is NO NEW CONTENT??? perfect example is PICARD says there are 3 seasons available but only 2 seasons populate??? ...yet all 3 seasons are available and showing through Amazon's Prime Paramount+! What am I paying ROKU for???

[RokuKariza-D]

Hi @FLH1 

Thanks for the post.

Could you tell us where you are accessing Paramount+? Is it through The Roku Channel or the standalone app? Please let us know. We'd like to know more about how we can help.

All the best,
Kariza

[FLH1]

stand alone app

[andyross]

I have Paramount+, and Picard S3E1 was available last Thursday. I subscribe DIRECTLY at the Paramount+ web site. It's always the safest as you don't have to deal with oddball problems from going through a 3rd party.

[Ellarmitage]

Yeah had same issue same channel as described. Then next day it was there 

[RokuLianna]

Hi @Ellarmitage

Welcome to the Roku Community!

Could you tell us more about the issue you have about the concern you're running into? We'd like to know more about how we can help! How long has the issue existed? In addition, can you please specify the exact steps you are taking to reproduce this issue so we can assist you further?

With detailed information, we will be better able to assist you.


Warm Regards,
Lianna