Channels & viewing

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Jeepman12
Newbie

Spectrum app stopped working

For what ever reason the spectrum app on my two Roku's stopped working. I removed the app & reinstalled it & it still didn't work. Any suggestions..... 

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2 REPLIES 2
RokuEuniceL
Community Moderator
Community Moderator

Re: Spectrum app stopped working

Hi @Jeepman12,

A warm welcome here in the Roku Community!

We're glad to assist you with your problem on your Spectrum app. We'd like to know more about the issue that you ran into. Please provide us with more details.

  • What Roku device are you using right now? (Roku Express, Roku Streambar, Roku TV (specify TV), etc.)
  • What do you see on your screen when you’re trying to play content?
  • Are you getting any error messages or error codes while trying to play content?
  • Is your Roku TV or device currently connected to your network?

With more details, we will be able to help you further.
Best regards,
Eunice

Eunice L.
Roku Community Moderator
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makaiguy
Community Streaming Expert

Re: Spectrum app stopped working

@Jeepman12-

When problems are confined to a particular channel, it may be that the channel did not install correctly, has received a faulty update, or has subsequently gotten corrupted. A reinstall of the channel to assure you have a good copy of its latest version may fix the problem, so that is the first thing I would try. Remove/reinstall procedure:

Remove/reinstall procedure:

  1. Highlight channel on home screen.

  2. Press * key on the Roku remote and choose Remove channel option.
    This will remove the channel from ALL Rokus linked to this Roku account.

  3. IMPORTANT- IF YOU SKIP THIS STEP YOU MAY NOT GET A CLEAN RE-INSTALL:
    Restart the Roku to clear its memory. Depending on your Roku model you'll find the System restart option under Settings > System > Power or if you have no Power option, under Settings > System. Repeat on any additional Rokus linked to this Roku account.

    [Note: For Roku TVs (i.e. ones with Roku capability built in) with "Fast Start" enabled, turning the TV off/on just puts it in/out of a standby state and does not give you a full restart. Use the menu options listed above.]

  4. Reinstall the channel to your Roku account via the Roku Home page Streaming Channels menu option. This will install the channel on all Rokus linked to this Roku account.

Notes:

  • The channel will be added to the END of each Roku's channel grid.
  • The Roku on which you performed the reinstall should get the installation immediately.  On other Rokus linked to this Roku account you may need to force an update to get immediate installation via Settings > System > System update.  Otherwise, it should be installed when each Roku does its daily check for updates.
  • If channel requires a login, you may need to log in anew.

If the problem persists at this point, it typically means the current version of the channel app has a problem that must be addressed by the channel itself as they are the ones that create the Roku-compatible version of their app and provide it to Roku.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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