Channels & viewing

[RobertK291]

This has been going on for that last month or so. I’ve restarted all of the appropriate devices and spent much time chatting with Spectrum reps.  Their conclusion: It’s all Roku’s fault.  Their proof: I can run the app on my iPhone without experiencing any buffering. So I’m supposed to junk my Roku devices and simply cast to the TV. Or I can buy their Xumo device when it hits the market. What said Roku?

[RokuJanadeeK]

Hello @RobertK291,

Thanks for letting us know about the experience you've been having with the Spectrum TV app. We're happy to assist.

May we know if you have already rebooted the channel by removing and adding the channel and performing a system restart in between? Also, is this the only channel affected by this issue? Have you tried checking if other channels work well? Lastly, some channels require more internet speed capacity than others. That being said, have you tried checking your network status by going to Settings > Network > About or perhaps using an alternative network?

Please keep us informed so we can continue assisting.

Sincerely,
Janadee