Channels & viewing

[desertkid]

My Cable provider is Spectrum. We have two set top boxes with which, we have been getting Tennis Channel. Channel #406. The other TVs have Roku Stick and we have been able to watch the same on those TVs with Roku. Suddenly (today) the channel 406 disappeared on the Roku Stick Spectrum App. The same channel is still available and viewable on the TVs with set top boxes. But not on TVs with Roku Stick.

I tried to reset the Roku, factory reset, restart, delete the spectrum app and reinstall etc.. nothing worked. The channel 406 is still missing. All other channels are fine on the Spectrum TV App.

Anyone has any ideas what I'm missing? Many Thanks for clues.

Ben

[RokuMary-F · Accepted solution]

Hi @desertkid,

Welcome to the Roku Community!

Thanks for letting us know about the behavior you're seeing with the missing channel with the lineup in Spectrum TV and all of the troubleshooting you've done.

In this case, we recommend contacting Spectrum TV directly to follow up for more help. They’ll be able to best assist with any issues and functionality inquiries. Many channels on Roku are developed and maintained by the channel provider themselves.

You can reach Spectrum TV Support here: Spectrum.net

Please let us know if there are other related issues that we can further take a look at.


Best regards,
Mary