Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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RokuCarly
Community Moderator
Community Moderator

Re: Spectrum App is not playing any channels

Welcome to the Roku Community, @Staterc!

Thanks for reaching out. We'd be happy to suggest some troubleshooting steps to help you get back on streaming the Spectrum TV app on your Roku. 

Kindly follow the steps provided below:

  1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
  2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
  3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

We also recommend rebooting your network connection. You could also try connecting your Roku device to an alternative network connection, such as mobile apps, to see if this makes any difference. 

Here are the support articles for reference:

Keep us posted on how it goes!

Best regards,
Carly

Carly Y.
Roku Community Moderator
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