Channels & viewing

[barleycharley]

I have given up on it being fixed.  But was given a credit that will just cover about 3 months of service. So when that runs out I will either cancel siriusxm or its fixed by some miracle. I don't think I should even be charged a monthly fee on the months its not working, and should be able to carry the credit until its fixed, An I issue I will have to call them up on soon. I am kind of getting weaned off SiriusXM to where I don't miss it too much now.

[JeanM]

Streaming stick - same issue.  Non technical husband is having major issues with this.  I have restarted twice, uninstalled SiriusXM app, reinstalled app.  Same issue.  No option to change the time out on the streaming stick.  So tired of companies blaming each other for software upgrade problems.  Roku and SiriusXM ---  PLAY NICE AND FIX IT.

[kidkrash]

@barleycharley 

Good to know when I have my wife call on the 16th she can get the next 3 months paid.

~kidkrash

[Sccs]

it has been quite awhile since we have heard from them and i would like for them to chime in and give us some sort of news as we been told they monitor this thread.  good or bad it’s something, at least we would know. 

stepping off soapbox. 

[VEllen]

My TCL Roku TV SiriusXM app shuts off in less than 20 min.  it doesn't play the last thing that was playing and I have to start over finding the program and starting it again.  Yesterday, I installed an old Roku on an input to the TV and all fine so it is definitely the Sirius app for Roku TV that is the problem.  They probably didn't test the update for all types of devices.  Very disappointing as Sirius says that my account can play on any device through the app.  Sirius - FiX THIS!!!

[rabidbaby]

Mine is still broken on 2 of 3 Roku TVs. I've tried logging out of all of them and reinstalling. This fix worked for my RCA but not for my Sharp or TCL. My next bill is due in 10 days. Looks like I'll be canceling Sirius, unless there's a miracle between now and then.

[676767]

No word lately from Roku and no fix from SiriusXM. I think we've been abandoned.

[rabidbaby]

I'm not sure why I'm bothering, but I'm in the middle of wasting my time talking with a Sirius XM rep who has no idea what's going on and keeps telling me to try things I've told him I already tried and DO NOT WORK. Additionally, I never received the service credit I was promised from an earlier conversation. The agent says, "This might take a while because my higher support is not responding." 

Of course they're not. Why would higher support do their jobs when nobody else at Sirius XM has to do their job? 

They've got 10 days and then I'm canceling. I'm sure another service would be happy to have my business.

[masalaav]

Rabidbaby,

Did you logout of the RCA before trying to sign into it on the Sharp or TCL? The SXM rep did say that I could only be logged in on a single Roku device at a time. It's been working fine for me for a week now.

[jjetset]

It's strange, you would of thought that in these current times of belt tightening and rampant cutting of nice to have subscriptions like Sirius XM that they have seemingly no interest in fixing this problem for loyal long term subscribers. I guess you get to a point where so many of these support roles are more and more outsourced to third party agencies that are disconnected and could care less (and are not even aware of the problem) that it takes longer and longer for a business to react to the bleeding.