Channels & viewing

[RokuJanadeeK]

Thanks for the response, @Raven82.

We understand that the issue is persistent even after performing the steps I have provided. With this, could you provide the details I have requested in the above posts?

We're looking forward to your response.

Regards,
Janadee

[Stopmojim]

Same exact issue. Almost as soon as the free preview was over and the payment went through PayPal, the channel stopped working. I’ve tried all the steps mentioned earlier and nothing works. There is no deleting the app and reinstalling as it just isn’t an option. Extremely frustrating! Ready to just cancel and go through Shudder directly. What a joke.

[RokuElmer-H]

Hi, @Stopmojim!

Thanks for posting in the Roku Community!

We understand that you are having trouble with Shudder. We know that you've done everything to explore all possible solutions to deal with the issue at hand. Please know that we will investigate the matter further to properly identify the problem. 

Can you update the specific channel by following these steps? Press Home >> Navigate and highlight the Channel tile >> Press Star * button >> Select Update channel.

In case the issue still persists, kindly send us the required details to be passed along to our appropriate Roku team.

1. Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
2. Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).

We are eagerly awaiting your response

Thanks,
Elmer