Channels & viewing

[Ghoulasaurus]

I tried reaching out to support on mobile and desktop but only get a continuous loading image. "Black Books" is a British comedy and is playing in obvious French Dubs. I checked the audio options and English is the only option which is obviously the only one selected and yet only plays French Dubs. Assistance bringing this to the attention of whomever can fix this is greatly appreciated.  Thank you 🙂

[RokuAustin]

Hey @Ghoulasaurus and welcome! While that does sound slightly adorable that "Black Boots" is only in French, we can understand that may be frustrating to non-Francophiles and can help get this resolved for you.

Can you let us know where you're seeing this show? Is it on a certain app that you're using? The channels (apps) on Roku are designed and built by their creators, with the exception of The Roku Channel. So, in these cases, it's best to contact the channel directly, but we'd be happy to pass along a note to one of the channel partners. 

Let us know, awaiting your reply!

[Ghoulasaurus]

It is occurring while streaming from The Roku site on PC and The Roku Channel on my Roku sticks. While I could just read the subtitles and get by, I generally do craft projects when i watch any tv and my French isn't that good haha

Edit: Excuse my manners, I just woke up. Thank you for your response and assistance. 🙂

[RokuAustin]

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@Ghoulasaurus wrote:

It is occurring while streaming from The Roku site on PC and The Roku Channel on my Roku sticks. While I could just read the subtitles and get by, I generally do craft projects when i watch any tv and my French isn't that good haha

Edit: Excuse my manners, I just woke up. Thank you for your response and assistance. 🙂

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Oh, so this is on our end! I'll alert our team immediately and hopefully they can get that solved so that the craft projects won't require you to learn another language at the same time. Thanks so much for reporting this to us, we really appreciate it. Have a great day.

[ncmc]

This has NOT been solved.

And, I'm getting the runaround from Roku "support", with canned answers asking me to do ridiculous things that will allegedly help troubleshoot the issue (which won't because they're totally ignoring the fact that it's happening on multiple devices which obviously points to a problem with the data on the servers).

I am extremely unhappy with this. It was a minor annoyance, and is now something that is downright infuriating due to the awful support people.

[Ghoulasaurus]

Hi there! I was wondering if anyone acknowledged the report and are working on it since this is still an issue? Thank you!

[RokuDanny-R]

Hello @Ghoulasaurus 

Thanks for the follow up regarding the issue you reported.

Please be aware that the appropriate Roku team is investigating the issue. Once more information is available, I'll be sure to update this Community thread.

Your patience and understanding in the meantime is much appreciated.

Thanks,
Danny

[RokuDanny-R · Accepted solution]

Hi Community users,

Thanks for your patience while we investigated the issue.

We believe that this issue is now resolved and invite you to check if the issue is still occurring.

Happy Streaming,
Danny

[Ghoulasaurus]

Thank you very much.

[ncmc]

Danny,

This is fixed now.

Please see to your support department's policies and training; this was unnecessarily difficult.

Thank you for getting this properly resolved.

P.S. Black Books a hilarious show - you should check it out 😀