Channels & viewing

[GnH2021]

My screen went black and has never came back on the sound still works I’ve unplugged it for 30 minutes and plugged it back in and the screen is still black can it be fixed or do I need a new tv? Any suggestions? 

[RokuTakashi]

Hi @GnH2021,

Welcome to the Roku Community!

Thanks for letting us know about the issue you have encountered. We would be more than happy to assist. Could you please provide the following information for us to have a better understanding of the issue?

• Are you using a Roku TV or a Roku streaming device? If so, what brand/model is it?
• When did this issue occur?
• What were the actions taken before the black screen happened?
• Kindly point a flashlight to the TV screen and share with us what you're seeing.

Once we have this information, we'll be able to assist further.

All the best,
Kash

[StevenCee]

I'm having the same issue, not on my TV, but on my computer (iMac OS 11.7.8 Safari 16.5.1). It's worked fine, even yesterday, but today it's on, but only black screen, sound works fine. It's done this before, then self-corrected, and now it's happening again!
On the Roku homepage, the top two rows look normal, all the ones below are darkened, but not pitch black, as you can still see through the black covering, this is pretty odd.