Channels & viewing

[jaywindsor]

Any news on this Mary?

[RokuDanny-R]

Greetings @jaywindsor 

Thanks for the follow up.

I have passed along your concerns and information to the appropriate Roku team to look into further. Once more information is available, I'll be sure to post an update in this Community thread.

Your patience and understanding in the meantime is much appreciated.

Thanks,
Danny

[jaywindsor]

Any news on this Danny - you passed this on over 3 weeks ago?

Jason 

[jaywindsor]

Hi Danny

I've not had a response on this issue that you were looking into for me - can you please chase up?

Jason

[RokuEuniceL]

Hi @jaywindsor,

Thanks for keeping us posted!

We appreciate you bringing this to our attention. We currently do not have any updates yet, but once more information is available, we will be sure to update this Community thread. 

Best regards,
Eunice

[jaywindsor]

Thanks - how long does it normally take to get an answer from your tech team - I flagged this over 2 months ago now?

Thanks

[elcoholic]

Does the picture return after a couple seconds on its own?  If so I'm having the same problem.  It's quite dissapointing that after b2 months all you're hearing from Roku is crickets. 

[jaywindsor]

Hey. Yes very disappointing zero response from tech at Roku support, answered all calls quickly then nothing since being referred over 2 months ago.

What channel does it blank on in your case, all of them? I’m mainly Netflix and I think one key issue is display settings - so in main menu I originally selected Dolby vision but my set up doesn’t have DV albeit the roku still allows switching to. I’ve since rolled back to auto settings which is hdr10 on mine which has improved things. Maybe have a look at that first? I think DV, especially on Netflix, is the main problem.