Channels & viewing

[Tmurphy5]

I don't want to cancel subscription. I want to remove and reinstall app

[RokuJohnB]

Hi @Tmurphy5,

Thanks for the inquiry!

We will be more than happy to assist you in removing and adding the channel back again. You can refer to this support article below:

• How do I remove channels from my Roku streaming device?
• How do I add channels to my Roku streaming device?

Please let us know how it works, and we will continue to assist you further.

All the best,

John

[AvsGunnar]

@Tmurphy5 

Unfortunately, you need to cancel the subscription first in order to be able to remove and reinstall a subscription channel.  Free channels/apps have no such requirement and can be simply removed.

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The above requirement was made to prevent users from simply removing a subscription channel thinking they unbsubscribed, only to be hit with a monthly charge when the subscription channel renewed automatically.

For most channels, unsubscribing/cancelling will allow you to watch until your next regular billing cycle.  Then just renew the channel.

Also remember to restart your Roku device between the Remove and Reinstall to clear any corrupt channel or OS cache..  (Remove, Restart, Reinstall is correct procedure).