Channels & viewing

[Ksmyth7]

Screen goes black every time I move the cursor on several channels.  I can be just browsing titles and every time I move to another title the screen goes black. This happens on Amazon, Paramount, Netflix and probably more, but I am not going to check them all. This is obviously an issue with my Roku Ultra 

model 4670x, SN YJ0005662195

[RokuERey · Accepted solution]

Hi @Ksmyth7,

We appreciate you for sharing your report about this here in the Roku Community.

We're here to share assistance with this issue going on. We would recommend performing a system restart on the device by navigating to Settings > System > System restart, then try again to see if that helps.

Hope that helps!

Thanks,
Rey