@Rodno Sorry if I gave you the impression I've had some kind of interaction with Roku Customer Service. But I have just been posting here, like everyone else, still absolutely stunned Roku and all its employees on these boards, have ghosted everyone! I mean c'mon, this is Business 101, or maybe even high school business, that keeping the customers you already have, is IMPORTANT!!
It takes a lot more effort, and cost, to bring in new customers than it is to maintain and please those who already are customers. Plus, satisfied customers will organically bring in more customers, as they will recommend the product to their friends, or via online reviews! Just think if everyone in this discussion were really happy with Roku's customer service, then instead of people becoming frustrated, pissed off, & talking about never buying or even throwing away their Roku products, those reading the comments would be inspired to buy and use more Roku products!
This is not rocket science: happy, satisfied customers means continual increases in the customer base, ie. more profits! SMH...
