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ckmulino
Newbie

Says “unauthorized” when try see Fox vids

I have Cox internet & Sling. When I try to view Fox News video feeds, it tells me I’m not authorized.

This just started, I’ve had no issues in the past.

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2 REPLIES 2
RokuJharra-Q
Community Moderator
Community Moderator

Re: Says “unauthorized” when try see Fox vids

Hi @miklyn34, Welcome to the Roku Community!

Thank you for bringing this issue about your Fox app to our attention, and I'm here to help!

We highly recommend following the steps below to see if they can solve the issue:
 
  1. Press Home on your Roku remote Scroll > Settings > System > About to check your email address.
  2. Remove the channel. Highlight the channel tile on your home screen and press (*) to open the Options menu. Select remove channel and confirm.
  3. Restart your Roku device. Go to Settings > System > Power (if you do not see a Power submenu, skip to the next step) > System restart.
  4. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
If you're still experiencing the issue, we recommend contacting the channel provider for further assistance using this link:  Fox Support | Contact Us

We're hoping to get everything sorted out soon and appreciate you bearing with us in the meantime.

Thanks,
The Roku Community Team
Jharra Q.
Roku Community Moderator
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makaiguy
Community Streaming Expert

Re: Says “unauthorized” when try see Fox vids

Try logging out from within the channel app.  Then log back in, re-authenticating with your Cox login credentials.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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