Channels & viewing

[dstibich]

I have 3 Roku Express 4K+ devices that I watch Spectrum on Demand Streaming TV shows.  One example is HGTV House Hunters International Season 182 Episode 8 Robot…  The audio messes up and repeats dialog or goes out of sync.  It does this episode on all 3 Rokus.  Other episodes do the same thing as well as episodes of TLC Say Yes to the Dress.  My Spectrum Phone app plays these Demand Streaming TV shows audio with no problems.  I have updated the Rokus and all of the channels.

[RokuCarly]

Welcome and thank you for posting here in the Roku Community, @dstibich!

Thanks for letting us know about the audio issues you've observed within the content inside the Spectrum app on your Roku. We'd be happy to review this. 

As we've checked, House Hunters International, available on The Roku Channel, is being offered by Discovery+, so we believe you are streaming it directly from Spectrum's standalone app.

If this is the case, we highly recommend directly coordinating this with the channel provider as they maintain and update their app on the Roku streaming platform independently. 

You may reach them here: Spectrum Support

We hope this will be sorted out soon.

Best regards,
Carly

[dstibich]

I chatted with Spectrum TV support.  They informed me that this is an ongoing issue with the Roku device and unfortunately Roku does not have a fix in place for it.  When the audio is out of sync when streaming on demand if you rewind 1-2 seconds it will go back in sync but eventually do it again until it fixes itself. They do not have a way to fix it as it is a Roku issue, that is the work around that we have found helpful.  They also stated that it is a known Roku issue that Roku have been working on for over a year.  Can anyone tell me what the status is on resolving this problem?

[RokuCarly]

Hi, @dstibich.

Thanks for keeping us posted. 

Please be informed that, as of now, there is no known issue with the audio being out of sync during playback within the Spectrum app on the Roku streaming platform. No worries! We'd be happy to suggest some troubleshooting steps to help you.

Kindly try the steps provided below precisely:

1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

For reference, you may check this support article: How to resolve a channel playback issue

Keep us posted!

Best regards,
Carly