Solving playback issues

[SharpCamden12]

Model 55S421

Serial  YN00F0552547

Device ID  J5993F552547

OS Version  Windows 10  Software ver. 13.1.4 build 1510-30

Tracker ID  47-367-195

Zip Code 65441

[RokuCarly]

Welcome to the Roku Community, @SharpCamden12!

We appreciate you for reaching out and providing us with the requested details. Rest assured that we'll coordinate this with the appropriate team for investigation.

Before proceeding, could you please provide us with more information about your concern? You may include the specific OTA channels affected or the troubleshooting steps you've taken so far. 

Also, did your affected Roku streaming device recently receive a software update prior to this happening that might have triggered this issue?

We'll be looking forward to your response so that we can check this further and provide you with a swift resolution.

Warm regards,
Carly

[SharpCamden12]

Hello Carly,

We have three TCL Roku tv's.  Of the three, only one works properly.  The tv that works is the newest of the three and has the newer style remote.  At the time of my earlier post, I didn't know one of the other tv's (32" TCL) was not working properly.  My problem is the TCL Roku TV lost all local channels.  When they were working correctly, there was a live tv antenna icon on the home screen.  I'm not talking about the Roku live tv icon but a different one.  This icon is no longer there.  I have unplugged the tv, scanned channels, tried to turn off streaming channels etc.  When I re-scan antenna channels, it gives them to me but once I hit the Home button, the only option is Roku live tv which are streaming only and not local antenna channels.  My antenna live tv icon is gone.  The last update was 8/2/24 on the 55" and 8/14/24 on the 32".  Please undo whatever was done.

Thanks

[RokuCarly]

Hi, @SharpCamden12.

Thanks for the added information.

It seems like the Live TV input icon is missing from your Home screen. No worries! You can add it back under Settings > TV inputs > Live TV > Set up input. 

For reference, we have a support article dedicated to this to help you learn more: How to set up and watch live TV on your Roku TV system

Please keep us posted on how it goes!

Warm regards,
Carly

[SharpCamden12]

Carly,

I went through your steps.  Set up input is not offered.

[SharpCamden12]

Now what?

[RokuCarly]

Thanks for confirming, @SharpCamden12.

In this case, I will coordinate this with the appropriate team to conduct a thorough investigation. I will use the details you've provided above and forward them to the team. 

Once I've received updates regarding this case, I'll let you know. 

In the meantime, thank you for your cooperation and patience as we work on this.

Regards,
Carly

[RokuCarly]

Hi, @SharpCamden12.

We've received updates regarding this case, and we would like to know if you can see the Live TV Guide icon on your Home screen instead of the usual Live TV on The Roku Channel. If you do, kindly send us a photo of it for reference. 

Visit this link to help you: How do I insert an image in a post?

We'll be looking forward to your response.

Regards,
Carly

[SharpCamden12]

[SharpCamden12]