Channels & viewing

[hayleigh]

It seems like a glitch with Roku. Try restarting the device or checking for updates. If the issue persists, contacting Roku support might help.

[RokuTakashi]

We appreciate you for keeping us updated, @Rockfish1 

Our team would like to request further details so we can review this matter. Can you please provide the following:

• Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
• What channel and what version/build is the channel that is having the issue? (This can be found by selecting the channel on the Home screen and pressing the * button).
• Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
• A photo or video clip referring to the issue,

Once our team acquires this information, we'll be able to investigate and provide a resolution.

Keep us posted.

Best wishes,
Kash

[Rockfish1]

Thanks @Grabercars ! That worked. Clunky, as you say, but better than nothing.