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LaurenEll
Newbie

Roku's CBS All Access app not allowing sign in "on my TV"

Yes! Found. But the TV providers listed are unrecognizable (excluding YouTube). Xfinity is not listed! But it does come up when I set up in another room! 

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RokuMary-F
Community Moderator
Community Moderator

Re: Roku's CBS All Access app not allowing sign in "on my TV"

Hi @LaurenEll,

Welcome to the Roku Community!

We appreciate you for posting and We would be more than happy to look further into this issue but will need more details. Can you please provide us with the following information:

  • When did this issue first start occurring?
  • What Roku model device are you using?
  • Could you please verify if you getting any error messages/codes when you are trying to update your Roku device?
  • Does the issue only occur on a specific channel or all channels on your Roku device?
  • What troubleshooting steps have you taken so far to try to resolve the issue?

We look forward to hearing from you and looking closely into this issue. Thank you!


Best regards,
Mary

Mary F.
Roku Community Moderator
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