When trying to play a movie in MP4 format on my external harddrive connected to the TV via USB port, the Roku media player will list out the files, but when I try play the video, I get this error message -
File Not Playable
Network error. This could be caused by any of the following problems:
1 The server is down or unresponsive
2 The server is unreachable
3 There is a network setup issue on the client.
Why is it telling me about network and server issues when I'm trying to play something connected via USB and how do I get the movies to play?
This drive is regularly used to play movies in this way on my other Polaroid (not Roku) TV
Hi, @AllyPally12.
A warmest welcome here in the Roku Community!
We understand you're having issues playing movie through an external drive via USB. We're happy to provide information.
Encountering this type of issue might be caused by several problems. You may want to check the following to isolate the problem you're experiencing:
You might check it out here...
The following file formats are supported:
The following media formats are supported on Roku devices that support 4K
The following media formats are supported on Roku devices that support 8K
The following media formats are supported on Roku TV systems and some Roku streaming players
Note:
For more information about playing content on Roku Media Player via USB, see How to use Roku Media Player to play your videos, music, and photos.
Let us know how this works.
All the best,
Emman
Hi, @AllyPally12.
A warmest welcome here in the Roku Community!
We understand you're having issues playing movie through an external drive via USB. We're happy to provide information.
Encountering this type of issue might be caused by several problems. You may want to check the following to isolate the problem you're experiencing:
You might check it out here...
The following file formats are supported:
The following media formats are supported on Roku devices that support 4K
The following media formats are supported on Roku devices that support 8K
The following media formats are supported on Roku TV systems and some Roku streaming players
Note:
For more information about playing content on Roku Media Player via USB, see How to use Roku Media Player to play your videos, music, and photos.
Let us know how this works.
All the best,
Emman