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Peri
Newbie

Roku channels logging out

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I recently added app ERTFLIX.

ERTFLIX lets me come back to it within a 12 hours, or so, time frame away from the app. But when I return the next day, the app asks to log back in with ERTFLIX credentials, which I have and use. But it is a pain.

I am using Roku on a TCL tv. 65-S533-CA

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RokuEuniceL
Retired Moderator

Re: Roku channels logging out

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Hi @Peri,

Greetings from the Roku Community!

We appreciate your time posting and inquiring about the channel access of the Ertflix channel on your Roku device. We will work with you to know what went wrong so we can assist you further and fix the issue. We recommend performing the below steps to see if they can resolve the issue:

  1. Remove the channel. Highlight the channel tile on your home screen and press * to open the Options menu. Select the Remove channel and confirm.
  2. Restart your Roku device. Go to Settings > System > Power (Optional, if available) > System Restart.
  3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

Let us know how it goes, and we'll be glad to further assist you.

Kind regards,                                                                                                                                  Eunice

Eunice L.
Roku Community Moderator

View solution in original post

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RokuEuniceL
Retired Moderator

Re: Roku channels logging out

Jump to solution

Hi @Peri,

Greetings from the Roku Community!

We appreciate your time posting and inquiring about the channel access of the Ertflix channel on your Roku device. We will work with you to know what went wrong so we can assist you further and fix the issue. We recommend performing the below steps to see if they can resolve the issue:

  1. Remove the channel. Highlight the channel tile on your home screen and press * to open the Options menu. Select the Remove channel and confirm.
  2. Restart your Roku device. Go to Settings > System > Power (Optional, if available) > System Restart.
  3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

Let us know how it goes, and we'll be glad to further assist you.

Kind regards,                                                                                                                                  Eunice

Eunice L.
Roku Community Moderator
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