Channels & viewing

[DebbieWo]

My aunt is in assisted living. They have Xfinity throughout the building and connect to the cable via coax. 
She has a Roku tv. 
when we go to the LiveTV we don’t see the lower Xfinity channels (up to 115).  
We scanned the tv and it detected 70 cable channels. But don’t see them in the guide. 
Any suggestions? Thank you. 

[RokuJanadeeK]

Hi @DebbieWo,

Welcome, and thank you for posting here at the Roku Community!

Please be advised that your Live TV would include live channels outside your cable service; however, you can try to manage channels within your live TV by filtering specific channels on your live TV. When you want to hide a channel, favorite a channel, or filter the list of channels in the guide, access the Channel Options menu using the steps below:

1. Open the Live TV Channel Guide.
2. Find the channel you wish to hide.
3. Move left until the channel name and logo are highlighted.
4. Press Star on your Roku remote to open the Channel Options menu.

Furthermore, You can filter the Live TV Channel Guide to display all channels (minus any hidden channels), an automatically generated list of recently watched channels, or your favorite channels. When the channel guide is filtered, only the channels that are part of the filtered view appear. Use the following steps to filter the channel guide: How to filter the Channel Guide:

1. Open the Channel Options menu.
2. Select Filter
3. Choose All Channels, Recents, or Favorites.

For further information, kindly browse this article on How to set up a favorite channel list with Roku's Live TV Channel Guide.
Let us know what you find out.

All the best,
Janadee