Channels & viewing

[thaffa]

When I watch sports through the Peacock APP on my Roku TV, colors are washed out. I have reinstalled app, reset/checked router speed, and followed other trouble shooting ideas. Nothing works. It is ONLY peacock app on Roku TV.

color is great on you other TVs. 

very frustrating. Any help is appreciated. 

[RokuTakashi]

Hi, @thaffa 

Welcome to the Roku Community.

We appreciate you for bringing this issue to our attention, and our team would like to gather more information so we can take a closer look at this matter. Kindly provide the details below:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).
• Photo referring to the issue.

The details we requested are significant as we it will be the basis for reviewing the issue and will proceed to take necessary actions to investigate it further.

We hope for your response.

Best wishes,
Kash

[thaffa]

I believe everything you need is below. 

TV

Sharp Model Roku TV LC-65Q73+

Hardware 7236X

Serial # YN005X441077

Software Version 14.0

Device ID L7D8A5441077

Issue Report Tracker

Model 7236X-Roku TV

Serial # YN005X441077 (L7D8A5441077)

GC Version: 12.5.25

Time stamp: 2024-11-12T02:38:17Z

ID- 77-455-198

Peacock TV APP

Version: 5.11 . build 13

[thaffa]

I believe everything you need is below. 

TV

Sharp Model Roku TV LC-65Q73+

Hardware 7236X

Serial # YN005X441077

Software Version 14.0

Device ID L7D8A5441077

Issue Report Tracker

Model 7236X-Roku TV

Serial # YN005X441077 (L7D8A5441077)

GC Version: 12.5.25

Time stamp: 2024-11-12T02:38:17Z

ID- 77-455-198

Peacock TV APP

Version: 5.11 . build 13

[thaffa]

I believe everything you need is below. 

TV

Sharp Model Roku TV LC-65Q73+

Hardware 7236X

Serial  YN005X441077

Software Version 14.0

Device ID L7D8A5441077

Issue Report Tracker

Model 7236X-Roku TV

Serial  YN005X441077 (L7D8A5441077)

GC Version: 12.5.25

Time stamp: 2024-11-12T02:38:17Z

ID- 77-455-198

Peacock TV APP

Version: 5.11 . build 13

[thaffa]

I believe everything you need is below. 

TV

Sharp Model Roku TV LC65Q73+

Hardware 7236X

Serial  YN005X441077

Software Version 14.0

Device ID L7D8A5441077

Issue Report Tracker

Model 7236X Roku TV

Serial  YN005X441077 (L7D8A5441077)

GC Version: 12.5.25

Time stamp: 2024 11 2T02 38 17Z

ID  77 455 198

Peacock TV APP

Version: 5.11 . build 13

[thaffa]

I believe everything you need is below. 

TV

Sharp Model Roku TV LC65Q73+

Hardware 7236X

Serial  YN005X441077

Software Version 14.0

Device ID L7D8A5441077

Issue Report Tracker

Model 7236X Roku TV

Serial  YN005X441077 (L7D8A5441077)

GC Version 12.5.25

Time stamp 2024 11 2T02 38 17Z

ID  77 455 198

Peacock TV APP

Version 5.11 . build 13

[eric_blanco]

Ugh, washed-out colors are no fun, especially for sports! While we wait for Roku's insights, have you tried restarting your Roku and checking for Peacock app updates?

[thaffa]

I have. Thank you. I have checked my modem (Excellent speed), unplugged and rebooted my TV, updated all software (APP and TV), deleted and re-installed the APP, and all other troubleshooting I was instructed to do.

The only APP this happens on is Peacock (Live Sports). It works great for all other APPS. 

[RokuTakashi]

Hi, @thaffa 

Thanks for providing the details we have requested.

Please be informed that we have forwarded your concern to the appropriate Roku team for further investigation. One additional detail we'd like to collect is an image referring to the issue. This way, we can have visual basis of the issue and will develop the investigation further,

Best wishes,
Kash