Channels & viewing

[N2xap]

I keep losing the channel information 

I have checked for updates, restarted the device, reset to factory settings still the problem persists 

if I switch between channel number and Roku recommended channel list they reappear and disappear a short while later and I have to change to channel number again for them to appear again and after a while they disappear again 

roku premiere +

model 4630X

software version 14.1

hopfully you will fix the issue soon 

[carol72]

Why do I keep getting No Information when I try to view what's on a channel. I have unplugged and re-plugged in my Roku, I have Roku Express . This has been going on for days now. I have checked for updates and as of today I have version 14.1.4 and build 7709. I have also restarted several times. I do not have cable I use an indoor antenna. My internet connection is fine. Once I restart then the screen shows the channel line up and information but if I leave Roku and go to my antenna viewing and come back to Roku I get NO INFORMATION again.

[mgmarron79]

This has been happening to me too since Monday or so. The programming information lasts about a half hour. If I reset my Roku, the information comes back, but 30 minutes later it disappears again. Very annoying. I tried updating software twice, but that didn't help.

[carol72]

This is the information I got after pressing Home 5 times then Back button 5 times.

Model = 3931 RW

Serial # = x00400x1 ROUN (S0123051 ROUN)

Device ID UN-093-178

Software OS/VER 14.1.4 Build 7709-AE

GC Version 13.2.7

Zip code 63028

Channels affected - ALL

[mgmarron79]

Here's my information...

Model: 3930X - Roku Express

Serial #: X00400WYH4N

Device ID: S00820AYH4NA

Version: 14.1

Zip: 68007

Channels: Not all, but too many to list

[carol72]

This is NOT resolved. Look at all the folks having the same problem. It is evident that is at ROKU's end and not the consumer. Check your programming ROKU. Someone in your IT department must be sleeping.

[MrAl]

"no information" problem keeps coming up time after time.  Also, suddenly there appears Tiles above the guide when before there were none, just the guide.  Something updated and messed this all up?

Roku Express HDMI

Model: 3960X

SN: SOKC3476S31N

Purchased about 3 months ago from Amazon.

[MrAl]

SAME THING HERE!

The software says it was not updated, but it WAS updated.  The device shut down by itself one day, then when it came back on the Tiles were above the guide and the "no information" issue started up.

Sincerely,

MrAL

[efacosta]

HI:

I´m in El Salvador and using Roku Express+ (3710 series) device. From quite some time, i can´t see Roku Channel or live channels. Are there some country restriction? Hardware isue? I have no problems with Netflix and other apps.

Thanks in advance

[RokuJharra-Q · Accepted solution]

Hi, everyone!

We know some of you are having trouble with the Channel Guide not showing any info on your Roku device. To help us figure this out, we’d like to get some more details from you.

For better visibility and reference, we'll mark this post as solved.

Send us these details:

• • Device info (Settings > System > About)
  • Tracker and GC (Home 5x, Back 5x)
  • Channels & zip code
  • Send us a picture of what you're seeing.
  • Which specific app(s) are affected? Is it just Live OTA TV that's affected, or are streaming apps also impacted?

Also, let us know:

1. Which Live TV channels are affected? Are they all live antenna channels or Streaming channels as well?
2. How many channels are having the issue?
3. When exactly does the issue happen? As soon as you open the channel?
4. How long does the issue last?
5. Which apps are affected? Is it just a live antenna TV channel, or are streaming apps impacted too?

Thank you for your help. We are still looking into this and will update you with any new information.

Roku Community Team