Channels & viewing

[RokuArjiemar]

Hello! @TX_TEA,

Thank you so much for your post! It's greatly appreciated.

We understand that you are not able to play AMC+ on your Roku. We're pleased to assist.

• What Roku device are you using right now?
• Have you experienced this issue before? If so, when did it start?
• Does the issue occur on only this channel, multiple channels, or all channels?
• What do you see on your screen when you’re trying to play content? Are you getting any error messages or error codes when trying to play content?

We recommend performing the below steps and see if you can resolve the issue:

1.  Remove the channel from the Roku device
2.  Power cycle the Roku device, by disconnecting it from the power cable and reconnecting the device back to the power
3.  Re-add the channel back to the Roku device

Please keep us posted on what you find out, and we will be happy to continue assisting you further. We look forward to hearing back from you.

Thanks,
Arjiemar

[TX_TEA]

You cannot remove a channel if you are subscribed to it. I tried even cancelling my subscription but it did not work. 
‘please do better research before wasting folk’s time with a reply like that. 

p.s.  there are no error messages. It just goes back to the Home Screen when you try to launch the AMC+ app. 

[RokuArjiemar]

Hello! @TX_TEA,

Thanks for the update,

The channel cannot be removed from your Roku device until the subscription has been canceled. We appreciate your effort in trying troubleshooting steps to resolve the issue.

We would be happy to investigate further, but we need further details. Can you please provide us with the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• Does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID) 

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.
We look forward to working with you to help resolve this issue.

Thanks,
Arjiemar

[TX_TEA]

We hadn’t watched AMC+ in several months, maybe even over a year. It worked fine then. 
‘This is the only app with this issue. 
‘It starts to load the goes back to the Home Screen in Roku. 
From the Roku device we’re using ( I deleted my network details):

You cannot remove the channel if you have a subscription. Even if you cancel the subscription it does not allow me to delete it. 
Model: 4680X - Roku Ultra

Software version: 12.5.5 Build 4174-46

Device ID: KW9999983033

[RokuArjiemar]

Hello! @TX_TEA,

Please provide us with the Tracker ID when reporting an issue. To obtain the Tracker ID, press the Home button five times, followed by the Back button five times when the issue occurs, and share the provided ID with us.

Thanks,
Arjiemar

[TX_TEA]

Here it is: 

issue ID 33-116-442

Issue report tracker

Model: 4670X - Roku Ultra

Serial number: YJ009P983033 (KW9999983033)

Software version: 12.5.5 • build 4174-46

GC version: 11.1.24

Timestamp: 2024-03-2120:42:57Z

[RokuArjiemar]

@TX_TEA,

Thank you for providing the necessary information.

We have passed along your information to the appropriate Roku team to investigate further. Once more information is available, we will be sure to update this Community thread. 

We appreciate your patience and understanding in the meantime.

Thanks,
Arjiemar