Channels & viewing

[ogopogo]

me too. Just bought roku stick and the roku channel wont play. This is the reason I bbought it so it goes back and ROKU can suck it

[RokuJanadeeK]

Hi @ogopogo,

Thank you for reporting this issue to the Roku Community!

We understand that you are unable to stream the Roku Channel. We're happy to help. We would recommend the basic troubleshooting sequence below:

1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

We hope this helps. Please let us know if you have further inquiries.

All the best,
Janadee

[ogopogo]

Done all that. Its just Roku content that is a problem. Other things like Tubi, Pluto play fine. I did what you listed SEVERAL TIMES. No Roku Channel. 

[Ladydee71]

I have the same problem with the roku channel not playing. I tried what you mentioned above and it is still not playing.

[RokuCarly]

Welcome, @Ladydee71!

We're grateful to have you here in the Roku Community.

Thanks for trying to troubleshoot this app. No worries! We're here to help you get back on streaming The Roku Channel.

Before proceeding, it would be helpful if you could provide us with additional information such as follows:

• What specific Roku streaming device model are you having this issue with?
• Are there any error messages prompted when you attempt to access this app?
• Were you able to access this before? 
• Is this the only app affected by this?

In the meantime, we also suggest rebooting your router/modem to see if this helps. 

We'll be looking forward to your response.

Best regards,
Carly

[LorBer]

I have the same problem.  Roku channel not working.  If I chose a movie it brings it up says loading the when I hit play it just comes back to that movie start page that shows play.  Did all of the above suggestions at least 25 times still not working.

[renojim]

@LorBer, where are you located and are you using a VPN?

[LorBer]

Canada no vpn

[renojim]

@LorBer, this seems to be reported a lot from people in Canada.  The most common reason (other that using a VPN) is that the Roku account isn't associated with Canada.  This can happen if the account was created while in the US or traveling elsewhere.  If you search the Streaming Store on your Roku device for apps like Crave that are only available in Canada, do they appear and can they be added?  If not, that's a good indication that there's a problem with your Roku account.