Channels & viewing

[denhow]

@Imemine For me the problem is in the final nineteen positions in the list. So I wonder if, with your 26 channels, do you have any problems with first seven (or so) positions or are all your problems also with the bottom 19 positions?

[Imemine]

@denhow It's with anything below the first row which is Roku media player Roku channel and then I have YouTube up there. Anything else I try to change below that or switch out switches but then goes right back to the position then it had before I changed it. So I would say I'm having problems with 23 apps and their position

[denhow]

@Imemine  Ah well. There goes that guess. Thanks!

[makaiguy]

It could be model-related I guess.  I've never experienced this, but then I've never had an Express 4K+.

[denhow]

I feel like I should update this thread because I no longer have this problem. I never saw any acknowledgement of this issue from Roku, but they have fixed it now. At least for me!

[Imemine]

Mine are not moving randomly anymore but they won't stay in place when I want to put them where I want them they switch back so they haven't fixed that for me

[RokuJohnB]

Hi @Imemine,

Thanks for keeping us posted!

We'd love to assist you further on your issue. Please try to unplug your Roku device and TV for 3 to 5 minutes, then plug them back in.

If the problem still persists, please let us know.

All the best,
John

[zenish]

Ours has been moving around, reshuffling randomly on its own since May June :023.

still doing it. Often channels won’t move & stay stuck where we try to move them to.  Totally random. 

They move on their own.

OBVIOUSLY a Roku system bug.

Resetting to factory is NOT an acceptable fix — does not work anyway. That suggestion should be a LAST RESORT for anyone who has entered tons of channels & account info & many passwords.

[makaiguy]

Basic info, but just to be sure...

When you move a channel to a new position, are you pressing OK to lock the position in?