Channels & viewing

[schmit]

On behalf of Roku's customers, who bring them revenue by using their app - thank you for trying to function as their app support. Here's your gold star ⭐ lol Seriously, thanks for trying..

Roku needs to be the initiator of the discussion with Live Now - problem solved.

[Kevin211060]

When into Roku today to see if I can download the LiveNow by Fox App, and that is no longer an option.

All I can do is watch channel 120.  There is no app to download anymore.  Problem still persists

[Wheels79]

@Kevin211060 you need to download the fox now app and follow the instructions in my post above. Hope this helps

[schmit]

@RokuDanny-R

Please see multiple customers are having this issue. Can you please contact the vendor on behalf of all of us? We would appreciate it. If not, can you give us contact information for LiveNow?

[Justdann]

From what I'm reading on this issue, the "fix" is to use the Fox Now app and not use Channel 120 on the Roku line up?  I'm able to watch this channel via the Fox app, but would prefer to use the Roku Channel system for the programming.  

Please let us know when Roku will come up with fix for this channel.

Thanks

Dan

[schmit]

@RokuKariza-D 

Please see multiple customers are having this issue. Can you please contact the vendor on behalf of all of us? We would appreciate it. If not, can you give us contact information for LiveNow?

As of right now, the work around in this thread is to not use the Roku service, but use the FOX app instead. 

I am certain that the Sr. Management team at Roku does not want their moderators allowing customers to "use another service provider" as a work around. It produces a loss of revenue and is a poor user experience.

[Wheels79]

@Justdann  I agree with you, I think we all would prefer to access it from the Roku channel guide channel 120. I marked the Fox now app workaround as the solution to this because it is the only solution we have at this point for this issue.

[Kevin211060]

Hello Roku,

FOX app now gets booted from Roku after 5 minutes,  Yes - That fixed it !  No more Fox 😞

[JimPetro]

I have similar problem and response.  Even talked to TCL tv manufacturer.  Everyone says get hold of Service App provider.  Isn't that Roku's task???

[Justdann]

Watching channel 120 Live Now Fox today (2/1/22) and it appears to be functioning correctly.  It appears to have been fixed! 

Thanks

Dan