Channels & viewing

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Anonymous8
Reel Rookie

Roku Britbox Channel vs Britbox BBC Channel

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Huh? I paid for Britbox and this sends me to Roku. Roku is talking my money for it, they should answer. Not some rando "community" person passing the buck.

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RokuERey
Community Moderator
Community Moderator

Re: Roku Britbox Channel vs Britbox BBC Channel

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@Anonymous8,

Thanks for the update and for clarifying this case.

For this issue, we would recommend getting in contact with the channel support team for further assistance. Content available on the channel is managed directly by the channel providers themselves. 

Roku only holds the channel available on the platform.

Regards,

Rey 

ERey.
Roku Community Moderator

View solution in original post

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RokuEuniceL
Community Moderator
Community Moderator

Re: Roku Britbox Channel vs Britbox BBC Channel

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Hi @Anonymous8,

Greetings from the Roku Community!

We're glad to assist you with your inquiry. We'd like to know more about it. Kindly elaborate with us on the issue that you are experiencing.

We'll be waiting for your response.

Kind regards,

Eunice

Eunice L.
Roku Community Moderator
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Anonymous8
Reel Rookie

Re: Roku Britbox Channel vs Britbox BBC Channel

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I signed up for Britbox--which then apparently put me on Roku? Britbox Roku has the 7Up film series--but only three random installments of it?

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RokuERey
Community Moderator
Community Moderator

Re: Roku Britbox Channel vs Britbox BBC Channel

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@Anonymous8,

Thanks for the update and for clarifying this case.

For this issue, we would recommend getting in contact with the channel support team for further assistance. Content available on the channel is managed directly by the channel providers themselves. 

Roku only holds the channel available on the platform.

Regards,

Rey 

ERey.
Roku Community Moderator
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