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Pinkcity19
Newbie

Roku 3931x won’t show picture on tv

I’ve had my Roku express 3931x streaming stick for about a few years now. The last time I used it was about a year ago and it worked perfectly fine at the time. I haven’t used it since then. I currently just plugged it back into the same tv that I’ve been using it on, (Emerson 32 inch flatscreen non smart tv) and it’s not showing a picture. When I first plugged it in the purple light was flashing. I switched both the power usb cord and the hdmi cable, as well as blew inside of the ports on the tv and streaming stick, and it was doing the same thing. It wasn’t until I switched the hdmi port to the one in the back of my tv (hdmi 2), that I noticed the light was solid purple, but there’s still no picture. I’ve tried swapping the batteries in the remote, did a hard reset on the remote (pressed and held the button on the back of the remote), did a hard reset on the stick (pressed and held the button on the back of the stick), switched wall outlets (even though they work perfectly), and still nothing! Does anyone think it's just old and I should throw it out? I don’t have any cash to go purchase a new one at the moment and I don’t want to get rid of the one I have if there’s a way this can be fixed. PLEASE HELP ASAP!!!!!

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JWS9518
Streaming Star

Re: Roku 3931x won’t show picture on tv

Have you tried plugging into another TV to see if it works on that?

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