Channels & viewing

[ROB1961]

Tubi and Roku are both showing the wrong movie with the same title I am searching for. Through the main search on the Roku TV device, it shows to "watch now" that I searched and found (1971), but plays the 1953 movie instead.

[RokuJechealR]

Hi @ROB1961,

Greetings from the Roku Community!

We're sorry to hear about the experience. We would like to know more about this matter. May we know what the title of the show or series is? Do you subscribe to this channel through Roku Pay or directly to the channel providers? Are you trying to access the channel through Standalone or under The Roku Channel? In addition, what are the steps to reproduce the issue you are seeing?

With more detailed information, we'll be able to assist you further.

All the best,
Chel

[ROB1961]

Hello Chel, thanks for replying.   I have Roku TV (Sanyo/Philips).  The search is from the main search, but also in the the Roku search.   The title is "City Beneath The Sea" and it shows 1971 and one of the 1971's stars (Stuart Whitman), but when the movie starts it clearly is the 1953 movie.  Even the main search screen shows Stuart Whitman.  So it looks like both Roku and Tubi either have the wrong movie playing or the wrong screenshot showing or both.  Rob.

[RokuJechealR]

Hi @ROB1961,

Thanks for the response and for providing additional details!

Please note that we have passed along your concerns to the appropriate Roku team to investigate further. In the meantime, we appreciate your patience and understanding regarding this matter.

If there's anything else we can further assist you with aside from this, let us know.

All the best,
Chel