Channels & viewing

[Ceeotters]

OK, I just ordered a fire stick. I've been binging an Acorn show and I'm going mad. It also sometimes just kicks me out to the episodes page.

[JoeYo24]

Would it not benefit Roku to gently encourage the offending application to fix the problem since it is driving folks away from the Roku platform? I have contacted AcornTV multiple times with no results. We are only on these boards because we are not getting help. 

[siamhie]

@RokuKariza-D 

Can you tell me when was the last update for the Roku OS? I believe this all started around that time which leads me to believe that the problem lies with Acorn. Their build number shows 220630 which makes me think that it was released June 30, 2022.

[Oregonlj]

I am having the same problem with acorn TV on my Roku device. It is very frustrating.

[RokuKarla]

Hello @Oregonlj

Thanks for reaching out here in the Community!

We would recommend removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote, and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. To help troubleshoot the issue further, follow this link: How to resolve a channel playback issue

Hope you'll find this information useful. Let us know in case you've still got any questions.


Regards,
Karla

[colby2]

I have been having trouble with this for a few months.  I also removed the station but nothing helps.

[Oregonlj]

I also have acorn TV on my phone so I checked it out and on my phone it resumes like it should so this is an acorn on Roku issue and not just an acorn issue. I wish that it would get fixed!

[Barnettm]

I also have a fire stick as well as an iPad that AcornTV works resuming a program fine.  Problem is with the Roku only

[Oregonlj]

That's an Android phone that I tested on.

[Oregonlj]

Other people have tried this and it didn't work for them why would I bother? I think it's a programming error..