Channels & viewing

[djkdlhsfjk4489]

@Simon_Templar Thanks for the follow up and reaching out to Roku support!

[Simon_Templar]

@djkdlhsfjk4489 My pleasure, friend. Thank you for initially posting about the issue. I'm glad I found your thread.

[Simon_Templar]

As noted in this post, a factory reset did not work.

[TaylorMarsh]

I understand that you're facing an issue with a "Live TV" tile appearing on your Roku Ultra after removing two unwanted apps/channels. Although you were initially able to remove it using the "*" option, it keeps re-installing itself after restarting the Roku device. To permanently remove it, I recommend trying the following steps:

1. Navigate to the Roku home screen.
2. Highlight the "Live TV" tile.
3. Press the "*" button on your remote to bring up the options menu.
4. Select the "Remove channel" option and confirm the removal.

If the issue persists even after removing the channel, disabling updates on your Roku device may prevent similar spontaneous appearances. To disable updates, follow these steps:

1. Go to the Roku home screen.
2. Scroll to the left and select "Settings."
3. Choose "System" and then "System update."
4. Select "Disable automatic updates."

Please note that disabling updates may prevent the addition of new features or security updates. If you encounter any further difficulties, I recommend reaching out to Roku's customer support for further assistance.

[Simon_Templar]

It seems this was all done and detailed in the pages of this thread.

[Anonymous]

All of the steps from the 2 'level 1' users have been done without success on removing the tile. If one reads the original posting, you will notice this fact. While I appreciate the attempts to help, one must remind others that they will not be of help repeating the exact steps that were done. Such steps include using "*" button to remove, factory resetting, and unplugging the device for 5 minutes, checking the SD card, etc.

I also must remind the readers that this appears to be "on my account," as this same tile is on all of my devices, which now makes 3 of them now.

This is the exact reason hearing from Roku is more important than ever. But remember... Roku welcomed new moderators a few weeks ago, but have not been assisting in a decent manner to these threads on this exact issue. I must point out that users who post issues, make documentation visible to others, who can avoid this company's Nasdaq stock or avoid the purchase of future products, affecting said stock prices.

[Tljames9]

This did not work for me. I do not want this. Ugh

[Anonymous]

The unfortunate thing is that it is on the "account" side, as I have found all 3 of my devices have this. Nothing in the account shows any steps to remove this bothersome button. That makes it a Roku problem, not the consumer's problem. Ye, they blame all of us and want documentation of who we are and what steps we took. Then won't bother fixing this, telling us to hold on and it is a known problem..... DUH!

..... Oh wait, This is Roku. Better not help, as the stock price may go UP!!!!!!

[kiki3]

Nothing works! reset/reboot/hide/remove/firmware updates. it always comes back on all my ultra devices of different models. Has to be a roku bug.  Roku Support....please fix it. We don't want it....ever.

[Simon_Templar]

As noted in this thread, Roku has stated they're aware of the issue.  Thus, we have to wait and see if they fix it in a future software release.

Additional complaints in this thread are effectively useless, as I recently read that the Roku employees who do respond here aren't actually Roku Support members.  Rather, they are just "regular" Roku employees.

While it's unlikely to cause Roku to resolve the matter any sooner, the best place to lodge your complaint is here: https://support.roku.com/contactus

From that link, you can lodge a more formal complaint via Chat or E-Mail.