Channels & viewing

[Mainq10]

Every time u open the Reelz Now app everything works except the live viewing. It kicks me out back to the home screen? I've already restarted the roku and we purchased a new one. It is still not working... anyone else experience the same issue? 

[Anonymous716]

Yes! I am having the exact same issue!

Anyone have any solutions? I want to watch On Patrol Live tonight.

[Mainq10]

Same!!! I was sad to miss it last night. I was hoping it would be fixed by now to catch tonight's. 

[User141922]

I’m also experiencing the same issue and was hoping it would be fixed tonight since we missed last nights episode of On Patrol…We have tried updating the Roku, restarting it, deleting and reinstalling the REELZ app, and nothing has helped. 

[Mainq10]

Yes! We've tried the same. I don't know what else to do. I'm bummed!!

[AvsGunnar · Accepted solution]

@Mainq10 

Unfortunately, only the channel/app developer can resolve the issue as they are responsible for the development, maintenance, and fixes for their channels/apps.

I don't have Reelz Now but have had others with the same "Live" issues.  (and some vice versa, able to watch the library content, but not the livestream).

I am sure a fix is coming from Reelz, but you and the others affected may want to contact them at their support email and let them know you are having an issue.  From the Reelz website contact us page, https://www.reelz.com/contact-us/ looks like "for REELZ NOW® support please contact reelznow@reelz.com".

[Mainq10]

I emailed them. Thank you so much for the information!!! I appreciate it!

[Anonymous716]

Please let us know if you get a response from the email.

Are you guys Spectrum customers? I think it might have something to do with signing in through Spectrum.

[sciatl]

Some problem here REELZ keeps going back to the home screen 

[Mainq10]

I emailed them and they said it's a known issue, they are working to fix it 😔