Forum Discussion

mvc's avatar
mvc
Binge Watcher
3 years ago
Solved

Unable to login to Max on Roku after HBO Max changed

Cannot log in to Max (formerly HBO Max) via Roku app anymore. TV screen says to "update" to Max but there's no QR code to scan or any way to login to Max from the TV. I canceled the HBO Max subscription that I was getting from Roku and then signed up for Max directly through their website. Still cannot login to Max app from TV via Roku. Has anyone solved this? I'm going to just cancel Max altogether if it can't be accessed from Roku TV. 

  • mvc's avatar
    mvc
    3 years ago

    Unable to delete the original post. I was able to login to MAX after midnight. Apparently it wasn't functional until after midnight of May 23.

  • Mzmelr's avatar
    Mzmelr
    3 years ago
    I got this from another user  it worked for me:
     

    I chose login with a QR code/Provider, which puts a QR code and a 6 digit code on the screen. If you scan the code, it asks you to choose your provider, which if you're like me and have an account with HBO directly, is useless.

    HOWEVER, if you SKIP the QR code, go directly max.com/login on your computer and enter the 6 digit numerical code, you can then sign in on your browser and it should log you in to the Roku app.

    Hope this helps.

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  • mvc's avatar
    mvc
    Binge Watcher
    3 years ago

    Unable to delete the original post. I was able to login to MAX after midnight. Apparently it wasn't functional until after midnight of May 23.

    • Wendy36's avatar
      Wendy36
      Reel Rookie
      3 years ago

      No matter what I've done I can't get in! No problem on android phone or iPad just Roku.... Gfrrr

      • RokuMaresa's avatar
        RokuMaresa
        Community Moderator
        3 years ago

        Hi Wendy36 

        A warm welcome to the Roku Community!

        We'd like to know more about how we can help!

        • What error messages or error codes do you see when trying to play the channel?
        • What troubleshooting steps have you taken so far?
        • What device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV)

        In some cases, removing the channel and then reinstalling it may help. To ensure the process is successful, follow the steps below, making sure you restart your Roku device before adding the channel again.

        1. Remove the channel. Highlight the channel tile on your home screen and press the Star button on your Roku remote to open the Options menu. Select Remove channel and confirm.
        2. Restart your Roku device: Home>Settings>System>Power. If you do not see a Power submenu, skip to the next step, "System restart.
        3. Re-install the channel: Visit the Roku Channel Store and add the channel again.

        Please keep us posted!

        Thanks,

        Mares

    • RokuEuniceL's avatar
      RokuEuniceL
      Retired Moderator
      2 years ago

      Hi Carlito,

      Greetings from the Roku Community!

      We're glad to assist you with your problem accessing your Max app on Roku. We'd like to know more about it so we can further assist you. What Roku device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV) Are you getting any error messages or error codes while trying to access a channel? Have you tried removing the channel and adding it back? Have you tried updating the channel?

      We'll be waiting for your response.

      Kind regards,

      Eunice