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6900
Newbie

Re: My television provider not listed when I try to access a channel requiring a subscription

I am trying to get Bally sports on my roku TV and use Viasat satellite for wifi and internet. I have tried login using my roku user and password but I have since changed my email address and it will not recognized the new info. Any suggestions appreciated

 

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RokuTakashi
Community Moderator
Community Moderator

Re: My television provider not listed when I try to access a channel requiring a subscription

Hi @6900,

Thank you for posting in the Roku Community!

We hear your concern regarding the log-in issues you have encountered. We recommend following these steps to solve the issue. 

  1. Remove the channel from the Roku device.
  2. Restart the Roku device from Settings > System > System Restart.
  3. Add the channel back.

Also, we recommend ensuring that you have provided the correct credentials when you log in. 

If the issue persists, let us know, and we'll further assist you.

All the best,
Kash

Takashi O.
Roku Community Moderator
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