Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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Jeepbell07
Newbie

Re: Frndly TV just keeps giving me a black screen when watching content on apps

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I get subtitles but no piture

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RokuCarly
Community Moderator
Community Moderator

Re: Frndly TV just keeps giving me a black screen when watching content on apps

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Warm greetings here in the Roku Community, @Jeepbell07!

Thanks for letting us know about the playback issues you are currently experiencing with the Frndly TV channel. We'd be glad to suggest some troubleshooting steps to help you get back on streaming.

On How to Resolve a Channel Playback issue, kindly follow the steps provided below to help you:

  1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
  2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
  3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

If the issue still persists after performing all the troubleshooting steps above, we highly suggest directly raising this concern with the channel provider themselves (Frndly TV Support) as they are the ones who provided and maintained their channel on the Roku streaming platform. Their channel may need an update from them. 

We hope you get everything sorted out soon and appreciate you bearing with us in the meantime. 

Best regards,
Carly

Carly Y.
Roku Community Moderator

View solution in original post

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RokuCarly
Community Moderator
Community Moderator

Re: Frndly TV just keeps giving me a black screen when watching content on apps

Jump to solution

Warm greetings here in the Roku Community, @Jeepbell07!

Thanks for letting us know about the playback issues you are currently experiencing with the Frndly TV channel. We'd be glad to suggest some troubleshooting steps to help you get back on streaming.

On How to Resolve a Channel Playback issue, kindly follow the steps provided below to help you:

  1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
  2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
  3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

If the issue still persists after performing all the troubleshooting steps above, we highly suggest directly raising this concern with the channel provider themselves (Frndly TV Support) as they are the ones who provided and maintained their channel on the Roku streaming platform. Their channel may need an update from them. 

We hope you get everything sorted out soon and appreciate you bearing with us in the meantime. 

Best regards,
Carly

Carly Y.
Roku Community Moderator
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