Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
StreamerUser
Roku Guru

Re: Apple TV+ playback not working

Jump to solution

@potterj 

1) Disable framerate switching:  Settings/System/Advanced system settings/Advanced display setting/Auto adjust display refresh rate=disabled - try again

2) Manually configure display:  Settings/Display type=4K HDR/4K/1080p/720p (do not use auto) - try again

 

0 Kudos
testuser
Reel Rookie

Re: Apple TV+ playback not working

Jump to solution

@potterj 

I had the "Video Not Available" issue and fixed it by changing the audio settings on the Roku. In Settings>Audio>HDMI, I switched from "Auto detect" to "PCM-Stereo" and the videos started playing fine. Hopefully this will work for you as well.

Robbrown8230
Reel Rookie

Re: Apple TV+ playback not working

Jump to solution

This worked! Thank you very much for your help!

0 Kudos
potterj
Channel Surfer

Re: Apple TV+ playback not working

Jump to solution

EUREKA!! *happy dance*

0 Kudos
Lanch0872
Newbie

Re: Apple TV+ playback not working

Jump to solution

BOOM!  Thanks for posting.  This worked for me, weird that the audio wouldn't allow the video to play...

0 Kudos
slider9499
Channel Surfer

Re: Apple TV+ playback not working

Jump to solution

Still doesn't work 

0 Kudos
egep84
Newbie

Re: Apple TV+ playback not working

Jump to solution

Audio settings fixed it for me also.

Some additional detail in case it’s helpful to the tech support team. For me at least, this was only an issue with the Apple TV original content.

Model: 3810X - Roku Streaming Stick+
Version: 10.0.0 build 4209-50

0 Kudos
RokuKariza-D
Retired Moderator

Re: Apple TV+ playback not working

Jump to solution

Hey @slider9499

Thanks for the post. 

We do not have enough details from your original message to make an effective suggestion. Could you tell us more about your concern?

With more information, we can assist your further.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
0 Kudos
kcholt
Reel Rookie

Re: Apple TV+ playback not working

Jump to solution

Omg I think mine is finally wirking now after this fingers crossed thank you thank you thank you 


@testuser wrote:

@potterj 

I had the "Video Not Available" issue and fixed it by changing the audio settings on the Roku. In Settings>Audio>HDMI, I switched from "Auto detect" to "PCM-Stereo" and the videos started playing fine. Hopefully this will work for you as well.


 

KTKT
Newbie

Re: Apple TV+ playback not working

Jump to solution

This worked!!

@Roku- this and other solutions should be discussed and added. 

Other solutions I read:

1) Change Apple stream to check off Standard Definition

2) Ensuring WiFi is 5mgh

Thanks for this one!

0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.