Channels & viewing

[CBennett]

I have an active subscription to Acorn via Roku. Roku says my yearly subscription will renew 10/29/2023. I'm using the standalone Acorn application (not the Roku Channel). This subscription renewed in October, 2022.

I tried watching something on Acorn and received message: "You have already subscribed to Acorn TV via Roku. Please use the credentials you used when you subscribed to Sign In. 2500-000000-607". The title in the message box is "Roku Billing". 

@RokuDanny-RHope you can help me.

[RokuMary-F · Accepted solution]

Hi @CBennett,

Congrats on your first post in the Roku Community!

We understand that you are facing an error when accessing your Acorn TV subscription and we apologized for any inconvenience this caused.

For these issues, it may be more effective for you to get help from our account billing team. Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

If you need any additional help and we’ll follow up to continue assisting you.


Best regards,
Mary