Channels & viewing

[RokuNimfa-C]

Hi Community Users, 

Thanks for reaching out to the Roku Community. 

It seems that you are having an issue streaming GB News Live on the GB News channel. We appreciate your efforts in doing the troubleshooting steps on your end. May we ask does the issue only occur on this specific channel or all channels on your Roku device?

For some users who did not take any steps on their devices yet, we suggest you follow this order (remove the channel > restart > re-install) We also suggest doing the restart from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

If you are still unable to play videos from one channel after attempting the suggestions above, videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developer themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from the channel developer.


Regards, 
Nimfa

[Herbal14]

Yes, it is just GB News; all other channels including 'live' streams work fine. Another user, Paulojono, suggested that it might well be a problem with GB News as the fault occurred on Thursday just before the Easter holidays and it might well be rectified today. If not, we will have to contact GB News. 

[Paulojono]

I think everybody has tried the uninstall/reinstall process several times . The fact that the feed is frozen at there same moment on all devices hints that it's a problem from the source

[Paulojono]

But did that solve the problem ? It didn't work for me 

[Paulojono]

Gbnews sent me this message . It appears there is a problem .

Dear Paul,

Many thanks for taking the time to write to GB News to bring this to our attention. I'm very sorry you have been experiencing difficulties watching our channel live. We do understand how frustrating an issue like this can be.

We have raised the matter with the third-party developer responsible for the Roku app and they are working on a fix as a matter of urgency.

Fingers crossed it is a simple matter and won't take too long till everything is working as intended.

In the meantime, you might like to watch live either via our website or by downloading our GB News app, both of which are free of charge. 

You can find out more ways to watch and download the free GB News app here:

Thanks for watching GB News, your support is important to us.

Kind regards,

Anna

[Bigbri]

Factory reset and still the same! Pile of **bleep**.

[KitKat78]

Thank you for posting their reply!