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Powering off during streaming

Tv turns on and stays on for home page. However when I sign in to any channel ( Netflix, YouTube, tubi) the tv powers off. Any ideas as to the problem? Before I box it up and return it.

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RokuArjiemar
Community Moderator
Community Moderator

Re: Powering off during streaming

Hello! @TerryandSherri,

Thank you for reaching out to the Roku Community!

We'd like to know more about the issue you are seeing. 

  • When did you notice the issue started?
  • What device are you using right now?
  • Can you please specify the issue you are experiencing?
  • What are the steps to reproduce the issue you are seeing?
  • What troubleshooting steps have you already taken to try to resolve the issue?

With more detailed information, we will be able to assist you further. 

Thanks,

Arjiemar

Arjiemar
Roku Community Moderator
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