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Powering off during streaming

Tv turns on and stays on for home page. However when I sign in to any channel ( Netflix, YouTube, tubi) the tv powers off. Any ideas as to the problem? Before I box it up and return it.

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Community Moderator
Community Moderator

Re: Powering off during streaming

Hello! @TerryandSherri,

Thank you for reaching out to the Roku Community!

We'd like to know more about the issue you are seeing. 

  • When did you notice the issue started?
  • What device are you using right now?
  • Can you please specify the issue you are experiencing?
  • What are the steps to reproduce the issue you are seeing?
  • What troubleshooting steps have you already taken to try to resolve the issue?

With more detailed information, we will be able to assist you further. 



Roku Community Moderator
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