Channels & viewing

[TerryandSherri]

Tv turns on and stays on for home page. However when I sign in to any channel ( Netflix, YouTube, tubi) the tv powers off. Any ideas as to the problem? Before I box it up and return it.

[RokuArjiemar]

Hello! @TerryandSherri,

Thank you for reaching out to the Roku Community!

We'd like to know more about the issue you are seeing. 

• When did you notice the issue started?
• What device are you using right now?
• Can you please specify the issue you are experiencing?
• What are the steps to reproduce the issue you are seeing?
• What troubleshooting steps have you already taken to try to resolve the issue?

With more detailed information, we will be able to assist you further. 

Thanks,

Arjiemar