Hi, @Jery
It's our pleasure to welcome you here in the Roku Community.
Kindly be advised that we only support the English language here in the Roku Community. We had to utilize a translator for us to understand your inquiry.
We appreciate you for sharing the concerns you've encountered with your Roku device, and we'd like to gather more information for us to assist you further. Could you please provide the following information?
- What specific Roku device you are having issues with?
- What region are you currently located in?
- Do you have any error codes or messages?
- Are you connected to a strong internet connection?
With more details, we'll be able to assist further.
Best wishes,
Kash
Takashi O.
Roku Community Moderator
