Hi @azwmgy,
A warm welcome, and thank you for reaching us here at the Roku Community!
We sincerely apologize for this experience. We'd like to take this opportunity to provide assistance. May we know the specific issue you're running into? Providing supporting details, such as a video or photo, if possible, would also help us better assess the situation you are in.
We're eager to help, and your response is very much appreciated.
Best regards,
Janadee
Nadee K.
Roku Community Moderator