Channels & viewing

[Steph90]

I have tried resetting the tv and un-installed the app and added it back nothing seems to work. 

[RokuCarly]

Welcome and thank you for posting here in the Roku Community, @Steph90!

Thanks for reaching out. Rest assured that we'll help you get back on streaming the Paramount Plus app on your Roku.

In order to narrow down the cause of this, it would be appreciated if you could provide us with additional information such as follows:

• Are you having this issue on Paramount Plus's standalone app or via The Roku Channel?
• Are there any error messages prompted? If so, let us know the specific error message so we can check.
• Is this the only channel affected by this? If not, kindly let us know the specific apps affected.

We'll be anticipating your update. 

Best regards,
Carly

[Steph90]

It's the only one I have that problem with. The message says, unfortunately this is a playback error try again later. It's done that for 2 days so far 

[RokuCarly]

Hi, @Steph90.

Thanks for the added information. 

In this case, we highly recommend directly coordinating this with the channel provider since this is the only app affected by this. They are the ones who manage and maintain their app on the Roku streaming platform independently. 

You may reach them here: Paramount Plus Support

In the meantime, you can update the app by highlighting the channel tile of the Paramount Plus app and pressing the star (*) button on your remote.

We hope this will be sorted out soon.

Best regards,
Carly

[jimjennings298]

I have the same issue on both of my TCL tv's.  Checked google, Paramount and Roku for solutions. Tried several of their suggestions, to no avail. Then the light went on.....  All TV's have RAM memory, and you can get close to maxing out your memory by adding too many apps. Also, I really believe that Paramount requires more memory than most apps during usage.. This would be a programming issue on their end. I ended up removing 7-apps I don't use that often & restarting the TV through the system selection. Presto!` Issue resolved. Hope this helps someone else.........................

[RokuCarly]

Welcome to the Roku Community, @jimjennings298!

We appreciate you sharing your resolution here with us. This will be very helpful to those who are experiencing the same issue.

For future assistance, feel free to reach out if there's anything else we can help you with. You may also create a new post for different concerns. You can also visit our support website from time to time for additional troubleshooting resources. 

In the meantime, we hope you continue to have a Happy Streaming! 💜

Best regards,
Carly