Channels & viewing

[Steph90]

I have tried resetting the tv and un-installed the app and added it back nothing seems to work. 

[RokuCarly]

Welcome and thank you for posting here in the Roku Community, @Steph90!

Thanks for reaching out. Rest assured that we'll help you get back on streaming the Paramount Plus app on your Roku.

In order to narrow down the cause of this, it would be appreciated if you could provide us with additional information such as follows:

• Are you having this issue on Paramount Plus's standalone app or via The Roku Channel?
• Are there any error messages prompted? If so, let us know the specific error message so we can check.
• Is this the only channel affected by this? If not, kindly let us know the specific apps affected.

We'll be anticipating your update. 

Best regards,
Carly

[Steph90]

It's the only one I have that problem with. The message says, unfortunately this is a playback error try again later. It's done that for 2 days so far 

[RokuCarly]

Hi, @Steph90.

Thanks for the added information. 

In this case, we highly recommend directly coordinating this with the channel provider since this is the only app affected by this. They are the ones who manage and maintain their app on the Roku streaming platform independently. 

You may reach them here: Paramount Plus Support

In the meantime, you can update the app by highlighting the channel tile of the Paramount Plus app and pressing the star (*) button on your remote.

We hope this will be sorted out soon.

Best regards,
Carly