Roku "Express" devices aren't eligible for any kind of agent support. It's been that way for quite a while. Given their low cost I can't say I blame Roku - it's hard to justify providing agent support that will quickly cost as much as the device did. It should be noted prominently on the package or device information page, but that's Roku for you.
So Roku Express does not getting any support or is restricted to email support?
I kind of can "blame" Roku. The $30 product known as "Chromecast with Google TV" (what an awful product name) is entitled to the following support options:
* Get a call (currently less than 1 minute wait)
* Chat (currently less than 1 minute wait)
* Via Facebook
* Via Twitter
Hours of operation is 12:00 Am to 11:59 PM including on weekends.
I don't know the quality of the support but I know the product doesn't feel as polished to me as Roku. Either way, Roku's lack of chat support for their product of a similar price point just doesn't feel completive. That is disappointing.
Thanks for your reply. Your work around sounds great. I wish I'd waited longer before replacing the Roku.
The model I have is a Roku Express, but when I couldn't find answers, I clicked on Agent Help and was given the message "Sorry, you're not eligible for agent support at this level." That's when I decided to get a Fire Stick, which works fine with PlayOn.
It isn't my work around, LesPaul71 is the one that pointed out the DLNA method still works.
Set your expectations low for Fire TV Stick. The latest stick runs Fire OS 7 which is based largely on the AOSP version 9 which is from 2018. AOSP is now on version 13. The project last released a security update for version 9 on January of this year. Each of the monthly security bulletins since then have indicated the updates are only for version 10 and above. It is unlikely that version 9 is now completely secure, they just have stopped supporting it despite Amazon still trying to use it in production in devices still sold and in use.
In terms of support, Amazon live chat is technically provided for "support" regardless of the cost of the Fire TV Stick. But calling it support would be stretching the definition of the word beyond breaking. Each chat agent seem to have only 10 minutes to complete the discussion. This was accomplished by throwing out nonsensical random suggestions unrelated to the problem and since the chat didn't end in time they would transfer to another agent to complete it from their own session. The next agent may or may not admit to being able to read the previous discussion. Several times you might find yourself repeating to another agent that clearly has no interest in reading the actual problem and has no focus on actually supporting the Fire TV Stick. After an hour of transferring around, I was offered an Amazon gift card for my next purchase as their apology for being "unable to help."
If PlayOn is the primary use of the streaming device, my recommendations if products would be in this order:
Roku (via Roku Media Player)
Nvidia Shield TV
ChromeCast with Google TV (not to be confused with ChromeCast 1st, 2nd or 3rd generation)
I can't speak to the support of any of the three of those but the products seem much better than the Fire TV Stick. Of each of the options, Roku still feels the most polished overall.